tapwin Privacy Policy

1. Who We Are and Scope of This Policy

tapwin operates as a mobile-first sports and casino-style entertainment platform serving players across the Philippines. This Privacy Policy applies to all personal data collected through the tapwin website, mobile browser experience, and any related services. It governs how we handle the information of registered members, prospective players, and anyone who contacts us through support channels. By accessing or registering on the tapwin platform, you acknowledge that you have read and understood this policy. We are committed to handling your data responsibly and in accordance with applicable Philippine data protection law, including the Data Privacy Act of 2012 (Republic Act No. 10173). If you have any questions about how your data is handled, you can contact our team at support at tapwin.bio.

2. What Personal Data We Collect

When you register a tapwin account, we collect the information you provide directly, including your full name, date of birth, email address, and chosen login credentials. To verify your identity and comply with applicable regulations, we may also request a government-issued identification document or other verification material. When you make deposits or withdrawals through GCash, Maya, or other supported local payment channels, we receive transaction reference data necessary to process your request. We also collect technical data such as your device type, browser version, IP address, and platform interaction logs to operate the service securely and improve your experience. Where you contact player support, we retain those communications to resolve your enquiry and improve the quality of assistance we provide. We do not collect sensitive personal data beyond what is strictly necessary for identity verification and regulatory compliance.

3. How We Use Your Personal Data

The personal data tapwin collects is used primarily to create and maintain your account, process deposits and withdrawals, and deliver the sports betting and entertainment features of the platform. We use identity verification data to confirm that players meet the minimum age requirement and to comply with anti-fraud and responsible gaming obligations. Transaction data is processed to execute payments accurately, maintain financial records, and investigate any disputed transactions at your request. Technical and behavioural data helps us detect unusual account activity, prevent unauthorised access, and continuously improve platform performance for all Filipino players. We may use your contact information to send you account-related notifications, important policy updates, or responses to support requests — we do not send unsolicited marketing communications without your explicit consent. All data processing is conducted on a lawful basis as defined under the Data Privacy Act of 2012 and other applicable regulations.

4. Data Sharing and Third Parties

tapwin does not sell, rent, or trade your personal data to third parties for commercial marketing purposes under any circumstances. We share your data only with trusted service providers who assist us in operating the platform, including payment processors (such as GCash and Maya integrations), identity verification services, and technical infrastructure partners. All third-party providers are contractually required to handle your data securely and only for the specific purpose for which it was shared. We may also disclose personal data where required by Philippine law, court order, or regulatory authority, or to protect the rights and safety of tapwin and its users. In the event of a business transfer or restructuring,your personal data may be transferred to a successor entity, and you will be notified of any such change in accordance with applicable law. We encourage you to review the privacy practices of any third-party payment provider you use in connection with your tapwin account.

5. Data Retention

tapwin retains your personal data for as long as your account remains active and for a reasonable period thereafter to fulfil our legal, regulatory, and contractual obligations. Financial transaction records are kept for the minimum period required under applicable Philippine law and regulatory guidelines, which may extend beyond account closure. Identity verification documents are stored only for as long as required for compliance purposes and are securely deleted once the retention period has lapsed. If you request account closure, we will deactivate your account and begin the process of removing or anonymising personal data that is no longer required, subject to any outstanding legal or regulatory holds. You may contact our support team at any time to enquire about the specific retention period applicable to your account data. We review our data retention practices periodically to ensure that we do not hold personal information longer than necessary.

6. Cookies and Tracking Technologies

tapwin uses essential cookies and similar tracking technologies to operate the platform reliably and securely on your device. Essential cookies are required for functions such as maintaining your login session, remembering your language preference, and preventing fraudulent activity — these cannot be disabled without affecting the usability of the platform. We do not use third-party advertising cookies or cross-site behavioural tracking tools on the tapwin platform. Any analytics data collected is anonymised and used solely to understand aggregate platform performance, such as page load times and feature usage patterns across Filipino player sessions. You can manage cookie preferences through your browser settings, though disabling essential cookies may limit your ability to use certain features of the platform. We do not currently use fingerprinting or device-ID tracking beyond what is necessary for security and fraud prevention purposes.

7. Data Security

We apply industry-standard technical and organisational measures to protect your personal data against unauthorised access, loss, alteration, or disclosure. Player account credentials are stored using secure hashing protocols, and all data transmitted between your device and the tapwin platform is encrypted in transit using secure connection standards. Access to personal data within our operations is restricted to authorised personnel on a strict need-to-know basis, and all staff with data access are bound by confidentiality obligations. We conduct periodic reviews of our security infrastructure to identify and address potential vulnerabilities before they can be exploited. In the unlikely event of a data breach that poses a risk to your rights and freedoms, tapwin will notify affected players and the relevant Philippine regulatory authorities in accordance with the requirements of the Data Privacy Act of 2012. While we take every reasonable precaution, no online platform can guarantee absolute security, and we encourage you to use a strong, unique password for your tapwin account and to keep your login credentials private.

8. Your Rights as a Data Subject

As a player based in the Philippines, you have specific rights over your personal data under the Data Privacy Act of 2012 and related implementing rules. You have the right to be informed about how your data is collected and used, which this Privacy Policy addresses. You may request access to a copy of the personal data we hold about you, and you may ask us to correct any inaccurate or incomplete information. You have the right to request the deletion or blocking of your personal data where it is no longer necessary for the purpose it was collected, subject to any overriding legal or regulatory obligations. You may also object to the processing of your data or withdraw consent where processing is based on consent, without affecting the lawfulness of processing carried out prior to withdrawal. To exercise any of these rights, please contact the tapwin support team at support at tapwin.bio with your account details and a clear description of your request. We aim to respond to all data rights requests within a reasonable timeframe and in accordance with applicable law.

9. Children and Minors

tapwin is strictly intended for players who are 21 years of age or older, consistent with applicable Philippine regulations for online gaming and entertainment platforms. We do not knowingly collect personal data from individuals below the minimum age requirement. If we become aware that a registered account belongs to a person who does not meet the age requirement, we will immediately suspend that account and take steps to delete the associated personal data. Parents and guardians who believe that a minor may have registered on the platform are encouraged to contact our support team immediately so that the matter can be resolved promptly. We have identity verification measures in place at the registration stage to help prevent underage access, and we continually review these measures to ensure their effectiveness.

10. Changes to This Privacy Policy

tapwin reserves the right to update or modify this Privacy Policy at any time to reflect changes in our data practices, platform features, or applicable Philippine law. When we make material changes, we will notify registered players via their account email address and update the "last updated" date at the top of this page. We encourage you to review this policy periodically to stay informed about how your personal data is being handled. Your continued use of the tapwin platform after any changes have been posted constitutes your acceptance of the updated policy. If you do not agree with the revised terms, you should discontinue use of the platform and may request account closure by contacting our support team. Previous versions of this policy are available upon request.

11. Contact and Data Enquiries

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal data by tapwin, please reach out to our support team at support at tapwin.bio. We treat all privacy-related enquiries with strict confidentiality and aim to provide a clear and helpful response within a reasonable timeframe. For general questions about your account, payments, or platform features, you may also visit our FAQ page for quick answers in plain Philippine English. If you believe your data privacy rights have been violated and our support team has not been able to resolve your concern, you have the right to file a complaint with the National Privacy Commission of the Philippines. We are committed to working constructively with players and regulators to ensure that data privacy standards on the tapwin platform remain high.